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My Services

The My Services section allows you to view and monitor all services that have been configured and approved for your provider account within the Sensible Care platform. This section gives you complete visibility into your approved service offerings, pricing structures, billing units, and service statuses.

To access this section, click My Services from the left-hand navigation menu.

All services linked to your provider account that have been submitted and approved through the onboarding process will be displayed here, aligned with the applicable Aged Care framework.

Service List

All approved services are displayed in a structured list format. Each row represents an individual service.

Information Displayed per Service​

Service Type​

Identifies the classification of the service being provided.

Examples:

  • Support at Home
  • Community Care
  • Therapy Services
  • Transport Services

Service Code​

A unique identifier assigned to each service, used for invoicing and record-keeping purposes.

Category​

Displays the broader category under which the service has been classified.

Time Unit​

Defines how the service is measured and billed.

Possible values:

  • Hourly
  • Daily
  • Per Session
  • Per Visit
  • Kilometers

Rate / Fee​

Displays the approved billing amount associated with each service.

Important: Ensure rates are accurate as incorrect pricing may impact invoice and payment calculations.

GST​

Indicates whether GST applies to the service.

Status​

Shows whether the service is currently active and available for operational use within the platform.

Requesting a Service Change

If you need to update any of your approved service details, you can submit a modification request through the portal.

How to Submit a Change Request​

Step 1 — Click Request Change​

Click the Request Change button located at the top right of the My Services page.

Step 2 — Locate the Service​

Find the specific service you wish to modify from the list.

Step 3 — Enter Updated Information​

Enter the updated details for the service.

Step 4 — Submit for Review​

Submit the request. It will be sent to the Sensible Care administration team for review.

Types of Changes You Can Request​

  • Updating service pricing
  • Changing billing units
  • Editing service descriptions
  • Adjusting service categories
  • Correcting existing service information

What Happens After Submission​

  • You may receive notifications if additional clarification is required
  • Once approved, the updated service information will reflect on your My Services page
  • Certain updates, particularly pricing or compliance-related changes, may require manual approval before becoming active on the platform

Reviewing Your Services Regularly

It is recommended that you regularly review the My Services page to ensure everything remains accurate and up to date.

What to Check​

  • All services are correctly displayed
  • Pricing remains accurate
  • Billing units are properly configured
  • Any pending change requests are monitored

Why This Matters​

Maintaining accurate service information helps prevent:

  • Invoice processing issues
  • Incorrect billing calculations
  • Approval delays

Keeping your service configurations up to date ensures smooth provider operations and accurate invoicing throughout your time on the platform.

Service Status Reference

StatusMeaning
ActiveService is approved and available for operational use
PendingService is submitted and awaiting approval
Change RequestedA modification request has been submitted and is under review
InactiveService is not currently available on the platform

Logging In to the Service Provider Portal

Once your password has been set up and your account has been activated, navigate to the Sensible Care login page to access the portal.

Login Steps​

Step 1 — Enter Your Credentials​

Enter your registered email address and password on the login page.

Step 2 — Alternative Sign-In​

You may also use the Sign in with Microsoft option if your organisation uses Microsoft credentials.

Step 3 — Stay Signed In​

Select Remember Me if you wish to stay signed in on your device.

Step 4 — Access the Dashboard​

Upon successful login, you will be directed to the Provider Dashboard.

Forgot Your Password?​

If you have forgotten your password, click the Forgot Password link and follow the instructions to reset it.