Skip to main content

Compliance Onboarding

Compliance Onboarding

The Compliance Onboarding process allows new providers to register and submit their business, service, banking, and compliance information through the Sensible Care platform.

To access this page, navigate to the landing page and click the Register button.

Getting Started​

Before starting your registration, ensure you have the following information ready:

  • ABN number
  • Business contact information
  • Service details and pricing
  • Bank account details
  • Compliance and certification documents

All required fields are marked with a red asterisk *.

Your progress is automatically saved during onboarding.

Business Information

The Business Information section collects your organisation’s registered details.

Required Information​

  • Supplier / Provider Name
  • ABN (Australian Business Number)
  • Commencement Date

Business Address​

  • Street Address
  • Suburb
  • State
  • Postcode

Contact Information​

  • Phone Number
  • Email Address

Ensure all information matches your official ABN registration details.

After completing this section, click Save & Continue to proceed.

Service Details

The Service Details section allows providers to configure the services they offer through the platform.

Service Configuration​

Providers can:

  • Select service categories
  • Define sub-categories
  • Add service descriptions
  • Configure billing units
  • Set service pricing

Multiple Services​

If your organisation provides multiple services:

  • Click + Add Another Service
  • Add additional service entries
  • Configure pricing and billing individually

Supported billing units may include:

  • Hourly
  • Daily
  • Per Session

Once completed, click Save & Continue.

Account Information

The Account Information section is used to configure payment and banking details.

Banking Details​

Providers are required to enter:

  • Account Name
  • Bank Name
  • BSB Number
  • Account Number
warning

All banking information is encrypted and securely stored within the platform.

Ensure banking details are verified before submission.

Compliance Documents

The Compliance Documents section manages provider verification and document submissions.

Providers must select their company type:

  • Sole Trader
  • Company

Required Business Documents​

All providers may be required to upload:

  • Business Insurance
  • ABN Registration
  • Service Agreement

Sole Trader Compliance Documents​

Additional documents may include:

  • AHPRA Registration
  • Police Check
  • CPR Certificate
  • First Aid Certificate
  • Drivers Licence
  • TFN Declaration
info

Our Compliance Team will review submitted documents and notify providers of approval status.

Company providers may be required to download and sign additional declaration forms before approval.

Completing Registration

After reviewing all onboarding information:

  • Upload required compliance documents
  • Review entered information
  • Submit the registration

Some providers may see a Skip for Now / Complete Registration option depending on onboarding status.

Incomplete documentation may delay approval.

Support

If you experience any issues during onboarding, contact the Sensible Care support team.