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Client Onboarding

The Sensible Care Client Portal is a dedicated workspace designed to give you full visibility and control over your care plan, budget, transactions, payments, and care team — all from one secure location.

Receiving the Invitation

Once your profile has been verified, the Sensible Care team will begin your onboarding process. During this stage, you will receive an invitation email at your registered email address.

Account Confirmation Email​

The invitation email is an account confirmation email which confirms that your Client account has been created and is ready for setup.

This Email Will Contain​

  • A link to set up your account password
  • Instructions for accessing the Client Portal

Tip: Ensure you check your inbox, including your spam or junk folder, to avoid missing this communication.

Setting Up the Password

Upon receiving the onboarding email, click the link provided to set up your secure password for the Client Portal.

Password Setup Steps​

Step 1 — Open the Email Link​

Click the link provided in your account confirmation email.

Step 2 — Create Your Password​

Ensure your password meets the platform's security requirements.

Step 3 — Save Your Credentials​

This password, combined with your registered email address, will be used for all future logins.

Recommendation: Store your credentials in a safe and accessible location.

Logging In to the Client Portal

Once your password has been set up and your account has been activated, navigate to the Sensible Care login page to access the portal.

Login Steps​

Step 1 — Enter Your Credentials​

Enter your registered email address and password on the login page.

Step 2 — Alternative Sign-In​

You may also use the Sign in with Microsoft option if your organisation uses Microsoft credentials.

Step 3 — Stay Signed In​

Select Remember Me if you wish to stay signed in on your device.

Step 4 — Access the Dashboard​

Upon successful login, you will be directed to the Compliance Dashboard.

Forgot Your Password?​

If you have forgotten your password, click the Forgot Password link and follow the instructions to reset it.